Leaflet (Panfleto)

Instruction manual

Writing Memos

Actividades de Língua Estrangeira: links úteis

Os seguintes sites contêm explicações e alguns exemplos deste tipo de correspondência e poderão ser úteis:

Clique nos links.

Memos-http://esl.about.com/od/businessenglishwriting/a/bizdocs_2.htm

E-mails - http://esl.about.com/od/businessenglishwriting/a/bizdocs_3.htm
http://esl.about.com/cs/onthejobenglish/a/a_basbletter.htm

http://www.ego4u.com/en/business-english/communication/business-letter

Língua Estrangeira: Carta de Reclamação

Clique nas figuras.

Actividades de Língua Estrangeira: e-mail

Estrutura e linguagem nos e-mails
1. Cumprimento - Dear Mr/ Ms Sanders
- Dear Sir/ Madam

2. Referência a contactos estabelecidos anteriormente
- Thank you for your email of... / Further to our telephone conversation

3. Motivo do contacto - I am writing in regard to.../ In reply to your email, here is...

4. Conteúdo - I would like to inform you...
- Could you give me some more information about...
- please send me...

5. Término - I am looking forward to hearing from you again
- Best wishes/ Regards

Exemplo:
Clique na figura.

Looking back...

"We also learned new and different vocabulary as well as new technical words, this time concerning trade. At this point we felt some difficulties because the language turned out to be specific which made impossible the task of simple translation: each word had to be seen on its context."

"We had to do a small talk in the office that consisted of role playing an office situation between a secretary and a client. We wrote the conversation which was audio recorded. It was very funny to listen to our own words sounding stange."


"Hoje o Inglês faz parte das nossas vidas, por isso é uma língua indispensãvel e eu sempre tive vontade de aprender Inglês.
...
Apesar das minhas dificuldades nada me vai tirar o gosto e a vontade de um dia saber Inglês o suficiente para me «desenrascar»."


"We learned how to write business letters (enquiring, ordering, paying), emails and faxes. We also filled in some commercial documents, such as purchase orders, invoices, cheques and receipts."

"Neste módulo fizemos bastantes diálogos, quer para comunicação telefónica, quer para atendimento presencial; aprendemos como se recebe uma pessoa, a saudação e apresentação..."

"Houve uma parte que achei bastante interessante, foi fazer a simulação de um diálogo entre a secretária e um cliente que quer falar com o chefe (...) depois de treinar bastante fizemos a gravação; ao ouvir a minha voz percebi... que tenho de praticar a leitura..."

"Com muita vontade e algum sacrfício, consegui passar todas as etapas e concluir com êxito esta disciplina."

Happy Holidays!

Listening Comprehension Activities

Listen and do the following activities:


A – Listen and put a tick  by the things you hear.

1. Hi, I’m Jessica!  2. Good morning.  3. I’m Australian. 

4. Hi, what’s your name?  5. Can you introduce your friends to us? 

6. I’m from New York.  7. Can you spell your first name?  8. How are you? 


B – Listen and order the following.

- This is my husband. ___
- Yes, L-O-U-I-S. ___
- This is my brother-in-law. ___
- My name’s Jesus. J-E-S-U-S. ___
- … this is his wife Kathleen Moresco. ____

C – Listen and complete.

- Hi, I’m _________.
- _____ , I’m Andre.
- How do ____________________ name?
- You got it wrong. ___-___-___-___-___-___-___.

Business Vocabulary

Check your vocabulary by doing the following exercises:

Business Vocabulary, by Ana Costa
Find this and other Other printables exercises in English Exercises .org

Wordsearch

title="Wordle: business"> src="http://www.wordle.net/thumb/wrdl/3147837/business"
alt="Wordle: business"
style="padding:4px;border:1px solid #ddd">

Written Test

http://www.prof2000.pt/users/anamano/testA2.doc

http://www.prof2000.pt/users/anamano/testA2correction.doc

Role Playing - Requesting Travel Information/ Leaving a Message

Pair Work Activity

Student A

Choose a city in your country. You are going to travel to this city for a business meeting over the next weekend. Telephone a travel agency and reserve the following:

• round-trip flight;


• hotel room for two nights;


• restaurant recommendation;


• prices and departure times.

Student B

You work in a travel agency. Listen to student A and offer him/ her the following solutions:

• round-trip flight: Air JW $450 Coach, $ 790 First Class;


• hotel room for two nights: Hotel City $120 a night in the downtown area, Hotel Relax $110 a night near the airport;


• restaurant recommendation: Chez Marceau - downtown - average price $70 a person.

Go to the following websites for some useful phrases for telephone conversations
http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/
http://business-english.com/telephone/menu.php

POST YOUR DIALOGUES HERE (text or audio)