Pair Work Activity
Student A
Student A
- round-trip flight;
- hotel room for two nights;
- restaurant recommendation;
- prices and departure times.
Student B
You work in a travel agency. Listen to student A and offer him/ her the following solutions:
- round-trip flight: Air JW $450 Coach, $ 790 First Class;
- hotel room for two nights: Hotel City $120 a night in the downtown area, Hotel Relax $110 a night near the airport;
- restaurant recommendation: Chez Marceau - downtown - average price $70 a person.
Go to the following websites for some useful phrases for telephone conversations
http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/
http://business-english.com/telephone/menu.php
POST YOUR DIALOGUES HERE (text or audio)
B- Good morning, travel agency Beira, can I help you?
ResponderEliminarA- Good morning, my name is Isabel. I’d like round-tripe flight to Lisboa, for the next weekend.
B- We have flight’s in coach $ 450 and first class $ 790.
A- I’ll travel first class. I’d like to book a hotel room for two night.
B- There are two available: hotel city $ 120 a night in the downtown area or hotel relax $ 110 a night near the airport.
A- Can you book hotel in the downtown area. Can you recommend restaurant?
B- Ofcours. Restaurant Chez Marcean – downtown, very good restaurant because the food is very good, average price is $ 70 a person.
A- Ok, I’ll take the advice. What time the departure?
B- The departure is at 4 o’clock and arrival is at 5 o’clock on Friday.
A- Ok, thank you for your help. Good bye
B- It was a pleasure. Good bye.
B – “Around the World Travel”, good morning. Helena speaking.
ResponderEliminarA – Good morning. I’d like to enquire about flights to Faro from Sá Carneiro airport in Oporto, please. I’m off to a business meeting over the next weekend. Could you tell me about the flights availability and prices for a round-trip flight?
B – Certainly. The round-trip flight economy is 450 dollars and around-trip first class is 790 dollars.
A – Ok. I’ll book the round-trip flight first class, and I’d like to book a hotel room for two nights, too.
Which hotel do you recommend?
B – I can recommend two hotels. The first one is the Hotel City, 120 dollars a night in the downtown area, and the second one is the Relax 110 dollars a night near the airport.
A – I’ll book the Hotel City, because it is the downtown near my business meeting. Is there a restaurant near the hotel that you recommend?
B – I recommend the restaurant “Chez Marceau”, which located in the downtown area and coast about 70 dollars per person.
A - What are the departure times?
B – The departure is at 7 am on Friday and arrival at 23 pm on Sunday. Can I help you with anything else?
A – No, that’s all. Thank you. Good bye.
B – Bye.
B - Hello. Company “Terra Nova”, how can I help?
ResponderEliminarA – I would like to enquire about round-trip flight from Oporto to Lisbon.
B – Do you want to travel economic or first class? If you travel in economic that is $450, in first class it costs $ 790.
A – I Want to go in first class.
B – Yes. I‘ll book it.
A – Are there any hotels available?
B – Yes. There are two– hotel City, $120 a night in the downtown area and hotel Relax, $110 a night near the airport.
A – Okay. I’ll prefer the hotel Relax. Can you book it?
B – Yes. I book it.
A - Can you recommend to me the restaurant, please?
B – Certainly - Chez Marceau downtown average price $70 a person.
A - What time is the flight?
B – The flight is at 12 o’clock.
A – Thank you. Bye
B – Bye Bye
Carla/Almira
ResponderEliminarB:Good morning, capi Carla speaking, can I help you.
A:Hello, my name is Almira I'd like round-tripe flisht from Porto for next week about two days, please.
B:Certainy. what's the round-trip fightdo you
prefere the cooch or first class?
A:Could you tell me the price, please.
B:All right, Air JW $450 COACH, $790 first class.
A: So, I prefer travel first class. I'd like a hotel room for these days.
B: There are two available: hotel city $120 a nigth in the dowtow area or hotel relax $110 a night near the airport.
A: Can you book the hotel near the airport, please. Can you recomend restaurant?
B: Of course. I recomend the restaurant "Chez Marceau" which is located near the airport and costs about $70 per person.
A: What are the departure times?
B: The departure is at 8 am on wednesday. So, do you have any questionns?
A: No, thank you good bye.
B: Good bye thank you.
Elizabete/Olinda
ResponderEliminarB:Good morning Agency"World Thavel"how can i help?
A: Good morning my name is Olinda Almeida,and i would like to enquire about round-Trip flight from Lisbon to Porto.
B:Ok.,the travel in economic that is $450,in first class it costs $790,what do you prefer?
A: I want in the first class please.Can you tell me about the hotel room for two mights.
B: There are two availade. Hotel City $ 120 a night in the down town area and the Hotel Relax $110 a night near the airport.
A: Ok., I prefer the hotel relax. Can you recommend the Restaurant, please?
B: Of corse, chez Marceau dowtown average price $70 a person.
A: What time is the flight?
B: Is at 9 o'clock.
A: Thank you,nice to talk to you.
B: By, have a nice day thank you.
A: Travel Agency Horizon, good morning!! Can I help you?
ResponderEliminarB: Yes, please. I'd like to enquire a flight to Faro Airport.
A: Do you want to go economy, business or first class?
B: First class, please.
A: That would be $790, for one person, taxes included.
B: Great! I also would like to book a hotel room for two nights.
A: There are two hotels rooms available: the first one is in the downtown area $120 and the second one is hotel Relax near the airport $110.
B: I'd like to book the one in downtown area. Can you recomend a restaurant?
A: Certanly! You have got Chez Marceau- downtown- average price $70 a person.
B: I'll call you back later to confirm.
A: That's fine, sir.
B: Could you tell me the departure time?
A: It's at 5 o'clock and arrivel is at half past 5.
B: Ok, that´s all. Thank you.
A: Can I help you with anything else?
B: no, thanks. Good Day.
A: goog day, sir.
Jorge horta/Rui Oliveira/ Helena Fernandes disse...
ResponderEliminarB- Good morning, W&W, can I help you?
A- Good morning, my name is Rui Oliveira. I’d like to speak to Ms. Braun.
B- I’m sorry, she is out of the office. My I take a message?
A- Yes, could you tell her that I would like to know the new condition of my contract.
B- Ok. Could you spell your surname?
A- Yes, my surname is O.L.I.V.E.I.R.A.
B- Ok. What’s your telephone number?
A- My telephone number is 995688365.
B- What time can Ms. Braun call you?
A- Until 5 o’clock at the above number. After 5 o’clock, she should call 4582416.
B- Thanks. Bye.
A- Goodbye.
S- Hello,W $ W
ResponderEliminarR- Hello, can i speak to Ms Braun, please?
S- I'm afraid she's in a meeting at the moment.
Can i help?
R- I need to talk to Ms Braun.What time will she be out of the meeting?
S- In about an hour.
S- Can i take a message?
R- Certainh would you mind?Could you tell her that Rose Lopes called and ask her to call me bacck?
S- Of course can you i spell your surname,please?
R- It's Lopes and my telephone number is 3478910.
S- Ok when she comes ime the office it give your message.
R- Just one thing if she calls after 5 o'clock the number is 4582416.
S- Ok have a nice day,goodbye.
R- Goodbye.
Patricia/Almira
ResponderEliminarA: Good morning, my name is Almira Freitas, and I am a student.
B: W&W good morning, how can I help you?
A: I would like to speak to Ms Braun, please.
B: Oh, I am sorry but Ms Braun is out of the office.
A: I need to talk to her about the new conditions of my contract with W&W.
B: Of course. Can you spell your surname and your telephone number please?
A: My number is 925876855.
B: Can you repeat, please?
A: All right,it is 925876855.
B: And your surname is?
A: It is FREITAS.
B: Can you spell that, plesae?
A: F-R-E-I-T-A-S.
B: Thank you.
A: It is possible to leave a message please?
B: Certainly, when Ms Braun comes in the office, i"ll give her your message and your telephone number.
A: If she calls until 5 o"clock, that is the number I give you, if ms Braun calls after 5 o"clock please call for 458-2416.
B: OK, do not worry.
A: All right, thank you and goodbye.
B: Have a nice day, bye.
A: Good morning, my name is Marlene Matos.
ResponderEliminarB: Good morning,Susana Neves speaking. Can I help you?
A: Yes, please. Can I speak to Ms Braun about the conditions of my contract with W&W.
B: I'm sorry, but Ms. Braun is out of the office. Can I take a message?
A: Yes, could you ask her to call me back please? If she calls until 5 o'clock, the number is 347 8910 and if she calls after 5 o'clock I can be reach at 458 2416.
B: Can you spell your surname please?
A: Certantly! It's M-A-T-O-S.
B: Okay. I'll give her your message when she comes back and she´ll call you.
A:Thank you for your help, goodbye.
B: Thank you. See you soon.
Student:Good morning,my name is Elizabete Matos,and i want to speak to Ms Braun,please.
ResponderEliminarSecretary:Good morning,I am sorry but Ms Braun is out of the office.
Student:Can I leave a message?
Scretary:Of course,tell me please.
Student:I need to talk to her about the new conditions of my contract with W & W. My number is 935286778.
Secretary:Ok, Can you spell your surname?
Student: It is M-A-T-O-S.
Secretary:All right. Do not worry, When she comes in the office,I'll give your message.
Student:Thank you, but if she calls until 5 o clock, that is the number i give you, if Ms Braun Calls after 5 o clock please call for 458-2416.
Secretary:Certainly.
Student: Thank you and good bye.
Secretary: Good bye nice to talk with you.